WOODLAKE AT TOLLAND CT DEFICIENCY REPORT

	Nursing Home Deficiency Report current as of November 25, 2009
Date	Deficiency	Scope	Level of Harm
04/22/2010	automatic sprinkler systems that have been maintained in working order.	Widespread	Minimal harm or potential for actual harm
04/22/2010	fire safety features required by current fire safety codes.	Widespread	Minimal harm or potential for actual harm
04/20/2010	Let residents complain without being treated differently or badly.	Isolated	Minimal harm or potential for actual harm
04/20/2010	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Pattern	Minimal harm or potential for actual harm
04/20/2010	Give professional services that meet a professional standard of quality.	Isolated	Minimal harm or potential for actual harm
04/20/2010	Give professional services that follow each resident's written care plan.	Isolated	Minimal harm or potential for actual harm
04/20/2010	Make sure that the nursing home area is free of dangers that cause accidents.	Pattern	Minimal harm or potential for actual harm
04/20/2010	Store, cook, and give out food in a safe and clean way.	Pattern	Potential for minimal harm
04/20/2010	Follow all laws and professional standards.	Isolated	Minimal harm or potential for actual harm
04/20/2010	Set up or keep a group of people to review and ensure quality.	Widespread	Potential for minimal harm
02/18/2009	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	Isolated	Actual harm
02/18/2009	Provide care in a way that keeps or builds each resident's dignity and self respect.	Isolated	Minimal harm or potential for actual harm
02/18/2009	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Isolated	Minimal harm or potential for actual harm
02/18/2009	Give each resident care and services to get or keep the highest quality of life possible.	Isolated	Minimal harm or potential for actual harm
02/18/2009	Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.	Isolated	Minimal harm or potential for actual harm
02/18/2009	Give each resident enough fluids to keep them healthy and prevent dehydration.	Isolated	Actual harm
02/18/2009	Give or get dental care for each resident.	Widespread	Minimal harm or potential for actual harm
02/18/2009	Keep accurate and appropriate medical records.	Pattern	Minimal harm or potential for actual harm
02/13/2009	corridors or aisles that are unobstructed and are at least 8 feet in width.	Isolated	Minimal harm or potential for actual harm
02/13/2009	emergency lighting that can last at least 1 1/2 hours.	Isolated	Minimal harm or potential for actual harm
02/13/2009	heating and ventilation systems that have been properly installed according to the manufacturer's instructions.	Widespread	Minimal harm or potential for actual harm
02/13/2009	properly sized and located linen or trash receptacles.	Isolated	Minimal harm or potential for actual harm
02/13/2009	fire safety features required by current fire safety codes.	Pattern	Minimal harm or potential for actual harm
02/13/2009	weekly inspections and monthly testing of generators.	Pattern	Minimal harm or potential for actual harm
02/29/2008	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Keep each resident free from physical restraints, unless needed for medical treatment.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.	Widespread	Minimal harm or potential for actual harm
02/29/2008	Provide care in a way that keeps or builds each resident's dignity and self respect.	Pattern	Minimal harm or potential for actual harm
02/29/2008	Keep safe, clean and homelike surroundings.	Pattern	Minimal harm or potential for actual harm
02/29/2008	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	Isolated	Minimal harm or potential for actual harm
02/29/2008	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Give professional services that meet a professional standard of quality.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Give professional services that follow each resident's written care plan.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Give each resident care and services to get or keep the highest quality of life possible.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Make sure that the nursing home area is free of dangers that cause accidents.	Widespread	Actual harm
02/29/2008	Have enough nurses to care for every resident in a way that maximizes the resident's well being.	Pattern	Minimal harm or potential for actual harm
02/29/2008	post nurse staffing information.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Store, cook, and give out food in a safe and clean way.	Widespread	Potential for minimal harm
02/29/2008	Be administered in a way that leads to the highest possible level of well being for each resident.	Widespread	Minimal harm or potential for actual harm
02/29/2008	Follow all laws and professional standards.	Isolated	Minimal harm or potential for actual harm
02/29/2008	Choose a doctor to be the medical director.	Widespread	Minimal harm or potential for actual harm
02/29/2008	Keep accurate and appropriate medical records.	Pattern	Potential for minimal harm
02/29/2008	Set up or keep a group of people to review and ensure quality.	Widespread	Minimal harm or potential for actual harm

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Where does this data come from?

The data on this website describes nursing home characteristics, quality measures, inspection results, and nursing staff information.

The data come from 2 sources:

1. Centers for Medicare & Medicaid Services (CMS) have an Online Survey, Certification, and Reporting (OSCAR) database - Includes the nursing home characteristics and health deficiencies issued during the three most recent state inspections and recent complaint investigations.

   The survey inspection results are collected by the state survey agencies, who perform onsite visits to nursing homes . The inspections occur at least once during a 15-month period, or any time in between as a result of a complaint received by the state. The inspections ensure that the nursing home residents receive quality care and services in a safe and comfortable environment in accordance with rules established by CMS. Complaints may be reported and inspected during the year (outside of the 9-15 month survey cycle). Inspections about a complaint that result in the citation of a health deficiency are reported to CMS and included in this website. Sometimes the inspection finds a problem that the nursing home identified and corrected before the inspection occurred. The fact and the nature of these prior problems (deficiencies) may be included in this website.

   The information on the nursing homes' characteristics derived from OSCAR are prepared by each nursing home at the beginning of the regular State inspection. This information is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure data accuracy. In addition, this information changes frequently as residents are discharged and admitted, or resident conditions change.

2. National database known as the Minimum Data Set (MDS) Repository

   The data for the quality measures come from the MDS Repository. The MDS is collected on regular intervals for every resident in a Medicare or Medicaid certified nursing home. Information is collected on the resident's health, physical functioning, mental status, and general well-being. These data are used by the nursing home to access the needs and develop a plan of care unique to each resident.

   Regulations require that a MDS assessment be performed at admission, quarterly, annually, and whenever the resident experiences a significant change in status. For residents in a Medicare Part A stay, the MDS is also used to determine the Medicare reimbursement rate. These assessments are performed on the 5th, 14th, 30th, 60th and 90th day of admission.

   All of this data is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure that it is accurate. Every attempt is made to assure the accuracy and timeliness of this information. However, this information changes frequently as residents are discharged and admitted, or resident conditions change. We advise interpreting this information cautiously and supplementing it with information from the Ombudsman's office, the State Survey Agency, or other sources.

   Some MDS items used to calculate the quality measures consider the resident's condition during previous days prior to the assessment date. The following table provides these "observation" or "look back" time frames.

Signs of Nursing Home Abuse:

• Unexplained injuries or bruises
• Over or under medication
• Visible cuts, bruises, or welts
• Rapid weight loss or weight gain
• Dehydration, malnutrition, and bedsores
• Unsanitary living conditions
• Infections
• Broken bones
• Sudden death