MANORCARE HEALTH SERVICES (FOUNTAIN VALLEY) CA DEFICIENCY REPORT

	Nursing Home Deficiency Report current as of November 25, 2009
Date	Deficiency	Scope	Level of Harm
04/26/2010	approved construction type or materials.	Isolated	Minimal harm or potential for actual harm
04/26/2010	properly working alarms on sprinkler valves.	Isolated	Minimal harm or potential for actual harm
04/26/2010	automatic sprinkler systems that have been maintained in working order.	Isolated	Minimal harm or potential for actual harm
04/26/2010	properly constructed linen or trash chutes.	Isolated	Minimal harm or potential for actual harm
04/26/2010	exits that are free from obstructions and can be used at all times.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Tell the resident completely about his or her health status.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Properly hold, secure and manage each resident's personal money which is deposited with the nursing home.	Pattern	Potential for minimal harm
04/22/2010	Keep each resident's personal and medical records private and confidential.	Pattern	Potential for minimal harm
04/22/2010	Try to resolve each resident's complaints quickly.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Let residents give themselves their drugs if they are able.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Protect the resident from a transfer or discharge that is not wanted or needed.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Provide written records when a resident is transferred or discharged.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Provide enough notice before discharging or transferring a resident.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Use the same rules about transfer, discharge and providing services for all residents, no matter how they pay.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Provide care in a way that keeps or builds each resident's dignity and self respect.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	Pattern	Minimal harm or potential for actual harm
04/22/2010	Give professional services that follow each resident's written care plan.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Give each resident care and services to get or keep the highest quality of life possible.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Make sure that each resident's nutritional needs were met.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.	Isolated	Minimal harm or potential for actual harm
04/22/2010	1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Hire a qualified dietician.	Widespread	Minimal harm or potential for actual harm
04/22/2010	Hire enough skilled workers to carry out dietary service.	Widespread	Potential for minimal harm
04/22/2010	Provide food in a way that meets a resident's needs.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Store, cook, and give out food in a safe and clean way.	Widespread	Minimal harm or potential for actual harm
04/22/2010	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Have a program to keep infection from spreading.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Make sure that the nursing home area is safe, easy to use, clean and comfortable.	Pattern	Potential for minimal harm
04/22/2010	Quickly tell the resident's doctor the results of lab tests.	Isolated	Minimal harm or potential for actual harm
04/22/2010	Have a detailed, written plan for disasters and emergencies.	Pattern	Potential for minimal harm
04/22/2010	Train all employees on what to do in an emergency.	Isolated	Minimal harm or potential for actual harm
02/18/2009	a fire alarm system that can be heard throughout the facility.	Isolated	Minimal harm or potential for actual harm
02/18/2009	properly working alarms on sprinkler valves.	Pattern	Minimal harm or potential for actual harm
02/18/2009	automatic sprinkler systems that have been maintained in working order.	Isolated	Minimal harm or potential for actual harm
02/18/2009	approved construction type or materials.	Isolated	Minimal harm or potential for actual harm
02/18/2009	corridor and hallway doors that block smoke.	Isolated	Minimal harm or potential for actual harm
02/18/2009	walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.	Isolated	Minimal harm or potential for actual harm
02/18/2009	smoke barrier doors that can resist smoke for at least 20 minutes.	Isolated	Minimal harm or potential for actual harm
02/18/2009	record of quarterly fire drills for each shift under varying conditions.	Isolated	Minimal harm or potential for actual harm
02/18/2009	portable fire extinguishers.	Isolated	Minimal harm or potential for actual harm
02/18/2009	properly constructed linen or trash chutes.	Pattern	Minimal harm or potential for actual harm
02/18/2009	properly installed electrical wiring and equipment.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.	Pattern	Potential for minimal harm
01/29/2009	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Try to resolve each resident's complaints quickly.	Pattern	Minimal harm or potential for actual harm
01/29/2009	Provide care in a way that keeps or builds each resident's dignity and self respect.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Provide services to meet the needs and preferences of each resident.	Pattern	Minimal harm or potential for actual harm
01/29/2009	Provide activities to meet the needs of each resident.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Provide social services for related medical problems to help each resident achieve the highest possible quality of life.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Provide needed housekeeping and maintenance.	Pattern	Potential for minimal harm
01/29/2009	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	Pattern	Minimal harm or potential for actual harm
01/29/2009	Give professional services that follow each resident's written care plan.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home.	Pattern	Potential for minimal harm
01/29/2009	Keep assessments completed in the preceding 15 months in the resident's active record.	Pattern	Potential for minimal harm
01/29/2009	Give each resident care and services to get or keep the highest quality of life possible.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Store, cook, and give out food in a safe and clean way.	Widespread	Minimal harm or potential for actual harm
01/29/2009	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	Pattern	Minimal harm or potential for actual harm
01/29/2009	At least once a month, have a licensed pharmacist check the drugs that each resident takes.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Properly mark drugs and other similar products.	Pattern	Minimal harm or potential for actual harm
01/29/2009	Have a program to keep infection from spreading.	Pattern	Minimal harm or potential for actual harm
01/29/2009	Make sure that the nursing home area is safe, easy to use, clean and comfortable.	Widespread	Minimal harm or potential for actual harm
01/29/2009	Get services outside the nursing home that meet professional standards.	Widespread	Minimal harm or potential for actual harm
01/29/2009	Keep accurate and appropriate medical records.	Isolated	Minimal harm or potential for actual harm
01/29/2009	Train all employees on what to do in an emergency.	Isolated	Minimal harm or potential for actual harm
01/02/2008	record of quarterly fire drills for each shift under varying conditions.	Widespread	Minimal harm or potential for actual harm
01/02/2008	a fire alarm system that can be heard throughout the facility.	Isolated	Minimal harm or potential for actual harm
01/02/2008	an approved installation, maintenance and testing program for fire alarm systems.	Isolated	Minimal harm or potential for actual harm
01/02/2008	properly maintained smoke detectors.	Widespread	Potential for minimal harm
01/02/2008	properly working alarms on sprinkler valves.	Widespread	Minimal harm or potential for actual harm
01/02/2008	automatic sprinkler systems that have been maintained in working order.	Isolated	Minimal harm or potential for actual harm
01/02/2008	portable fire extinguishers.	Isolated	Minimal harm or potential for actual harm
01/02/2008	exits that are free from obstructions and can be used at all times.	Isolated	Minimal harm or potential for actual harm
01/02/2008	restrictions on the use of highly flammable materials.	Isolated	Minimal harm or potential for actual harm
01/02/2008	weekly inspections and monthly testing of generators.	Widespread	Potential for minimal harm
01/02/2008	properly installed electrical wiring and equipment.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Tell the resident completely about his or her health status.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.	Pattern	Potential for minimal harm
12/20/2007	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Try to resolve each resident's complaints quickly.	Pattern	Potential for minimal harm
12/20/2007	Provide needed housekeeping and maintenance.	Pattern	Potential for minimal harm
12/20/2007	Keep adequate and comfortable lighting in all areas.	Pattern	Potential for minimal harm
12/20/2007	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.	Pattern	Potential for minimal harm
12/20/2007	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Give professional services that follow each resident's written care plan.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Give each resident care and services to get or keep the highest quality of life possible.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Make sure that the nursing home area is free of dangers that cause accidents.	Isolated	Minimal harm or potential for actual harm
12/20/2007	1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Develop/implement required procedures for the administration of immunizations.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Make sure that residents are well nourished.	Pattern	Potential for minimal harm
12/20/2007	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	Pattern	Potential for minimal harm
12/20/2007	Make sure that the attending doctor orders special diets.	Pattern	Potential for minimal harm
12/20/2007	1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day.	Pattern	Potential for minimal harm
12/20/2007	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	Isolated	Minimal harm or potential for actual harm
12/20/2007	At least once a month, have a licensed pharmacist check the drugs that each resident takes.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Properly mark drugs and other similar products.	Pattern	Minimal harm or potential for actual harm
12/20/2007	Make sure that the nursing home area is safe, easy to use, clean and comfortable.	Widespread	Potential for minimal harm
12/20/2007	Quickly tell the resident's doctor the results of lab tests.	Isolated	Minimal harm or potential for actual harm
12/20/2007	Keep accurate and appropriate medical records.	Pattern	Potential for minimal harm
12/20/2007	Train all employees on what to do in an emergency.	Pattern	Potential for minimal harm

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Where does this data come from?

The data on this website describes nursing home characteristics, quality measures, inspection results, and nursing staff information.

The data come from 2 sources:

1. Centers for Medicare & Medicaid Services (CMS) have an Online Survey, Certification, and Reporting (OSCAR) database - Includes the nursing home characteristics and health deficiencies issued during the three most recent state inspections and recent complaint investigations.

   The survey inspection results are collected by the state survey agencies, who perform onsite visits to nursing homes . The inspections occur at least once during a 15-month period, or any time in between as a result of a complaint received by the state. The inspections ensure that the nursing home residents receive quality care and services in a safe and comfortable environment in accordance with rules established by CMS. Complaints may be reported and inspected during the year (outside of the 9-15 month survey cycle). Inspections about a complaint that result in the citation of a health deficiency are reported to CMS and included in this website. Sometimes the inspection finds a problem that the nursing home identified and corrected before the inspection occurred. The fact and the nature of these prior problems (deficiencies) may be included in this website.

   The information on the nursing homes' characteristics derived from OSCAR are prepared by each nursing home at the beginning of the regular State inspection. This information is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure data accuracy. In addition, this information changes frequently as residents are discharged and admitted, or resident conditions change.

2. National database known as the Minimum Data Set (MDS) Repository

   The data for the quality measures come from the MDS Repository. The MDS is collected on regular intervals for every resident in a Medicare or Medicaid certified nursing home. Information is collected on the resident's health, physical functioning, mental status, and general well-being. These data are used by the nursing home to access the needs and develop a plan of care unique to each resident.

   Regulations require that a MDS assessment be performed at admission, quarterly, annually, and whenever the resident experiences a significant change in status. For residents in a Medicare Part A stay, the MDS is also used to determine the Medicare reimbursement rate. These assessments are performed on the 5th, 14th, 30th, 60th and 90th day of admission.

   All of this data is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure that it is accurate. Every attempt is made to assure the accuracy and timeliness of this information. However, this information changes frequently as residents are discharged and admitted, or resident conditions change. We advise interpreting this information cautiously and supplementing it with information from the Ombudsman's office, the State Survey Agency, or other sources.

   Some MDS items used to calculate the quality measures consider the resident's condition during previous days prior to the assessment date. The following table provides these "observation" or "look back" time frames.

Signs of Nursing Home Abuse:

• Unexplained injuries or bruises
• Over or under medication
• Visible cuts, bruises, or welts
• Rapid weight loss or weight gain
• Dehydration, malnutrition, and bedsores
• Unsanitary living conditions
• Infections
• Broken bones
• Sudden death