GOLDEN LIVINGCENTER SANTA ROSA CA DEFICIENCY REPORT

	Nursing Home Deficiency Report current as of November 25, 2009
Date	Deficiency	Scope	Level of Harm
01/04/2011	smoke barrier doors that can resist smoke for at least 20 minutes.	Widespread	Minimal harm or potential for actual harm
01/04/2011	approved construction type or materials.	Isolated	Minimal harm or potential for actual harm
01/04/2011	corridors that are separated from common areas by walls constructed to limit the passage of smoke.	Isolated	Minimal harm or potential for actual harm
01/04/2011	corridor and hallway doors that block smoke.	Pattern	Minimal harm or potential for actual harm
01/04/2011	a fire alarm system that can be heard throughout the facility.	Pattern	Minimal harm or potential for actual harm
01/04/2011	automatic sprinkler systems that have been maintained in working order.	Isolated	Minimal harm or potential for actual harm
01/04/2011	restrictions on the use of highly flammable materials.	Isolated	Minimal harm or potential for actual harm
01/04/2011	properly installed electrical wiring and equipment.	Pattern	Minimal harm or potential for actual harm
01/04/2011	properly installed hallway dispensers for alcohol-based hand rub.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Give the resident's legal representative the same rights as the resident.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Help and prepare each resident for a safe and easy discharge and transfer from the nursing home.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Do an assessment of the resident every year.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Make sure that the nursing home area is free of dangers that cause accidents.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Hire enough skilled workers to carry out dietary service.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Make sure that residents are well nourished.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Offer other nutritional food to each resident who will not eat the food served.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Store, cook, and give out food in a safe and clean way.	Pattern	Minimal harm or potential for actual harm
12/29/2010	At least once a month, have a licensed pharmacist check the drugs that each resident takes.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Properly mark drugs and other similar products.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Keep all essential equipment working safely.	Isolated	Minimal harm or potential for actual harm
12/29/2010	Make sure that the nursing home area is safe, easy to use, clean and comfortable.	Pattern	Minimal harm or potential for actual harm
12/29/2010	Have a detailed, written plan for disasters and emergencies.	Widespread	Minimal harm or potential for actual harm
01/05/2010	approved construction type or materials.	Isolated	Minimal harm or potential for actual harm
01/05/2010	corridor and hallway doors that block smoke.	Isolated	Minimal harm or potential for actual harm
01/05/2010	portable fire extinguishers.	Isolated	Minimal harm or potential for actual harm
01/05/2010	proper medical gas storage and administration areas.	Isolated	Minimal harm or potential for actual harm
01/05/2010	properly installed electrical wiring and equipment.	Isolated	Minimal harm or potential for actual harm
01/05/2010	properly installed hallway dispensers for alcohol-based hand rub.	Widespread	Minimal harm or potential for actual harm
12/17/2009	Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.	Pattern	Minimal harm or potential for actual harm
12/17/2009	Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.	Isolated	Minimal harm or potential for actual harm
12/17/2009	Make sure that the nursing home area is free of dangers that cause accidents.	Isolated	Minimal harm or potential for actual harm
12/17/2009	Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.	Isolated	Minimal harm or potential for actual harm
12/17/2009	Make sure that residents are safe from serious medication errors.	Isolated	Minimal harm or potential for actual harm
12/17/2009	Store, cook, and give out food in a safe and clean way.	Widespread	Minimal harm or potential for actual harm
12/17/2009	Properly mark drugs and other similar products.	Isolated	Minimal harm or potential for actual harm
12/17/2009	Keep all essential equipment working safely.	Isolated	Minimal harm or potential for actual harm
12/11/2008	construction that can resist fire for one hour or an approved fire extinguishing system.	Widespread	Potential for minimal harm
12/11/2008	restrictions on the use of highly flammable materials.	Widespread	Potential for minimal harm
12/11/2008	proper medical gas storage and administration areas.	Isolated	Minimal harm or potential for actual harm
12/11/2008	properly installed electrical wiring and equipment.	Pattern	Minimal harm or potential for actual harm
11/06/2008	Keep each resident free from physical restraints, unless needed for medical treatment.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Provide services to meet the needs and preferences of each resident.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Make a complete assessment that covers all questions for areas that are listed in official regulations.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Give professional services that meet a professional standard of quality.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	Pattern	Minimal harm or potential for actual harm
11/06/2008	Store, cook, and give out food in a safe and clean way.	Pattern	Minimal harm or potential for actual harm
11/06/2008	Keep accurate and appropriate medical records.	Isolated	Minimal harm or potential for actual harm
11/06/2008	Have a detailed, written plan for disasters and emergencies.	Isolated	Minimal harm or potential for actual harm

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Where does this data come from?

The data on this website describes nursing home characteristics, quality measures, inspection results, and nursing staff information.

The data come from 2 sources:

1. Centers for Medicare & Medicaid Services (CMS) have an Online Survey, Certification, and Reporting (OSCAR) database - Includes the nursing home characteristics and health deficiencies issued during the three most recent state inspections and recent complaint investigations.

   The survey inspection results are collected by the state survey agencies, who perform onsite visits to nursing homes . The inspections occur at least once during a 15-month period, or any time in between as a result of a complaint received by the state. The inspections ensure that the nursing home residents receive quality care and services in a safe and comfortable environment in accordance with rules established by CMS. Complaints may be reported and inspected during the year (outside of the 9-15 month survey cycle). Inspections about a complaint that result in the citation of a health deficiency are reported to CMS and included in this website. Sometimes the inspection finds a problem that the nursing home identified and corrected before the inspection occurred. The fact and the nature of these prior problems (deficiencies) may be included in this website.

   The information on the nursing homes' characteristics derived from OSCAR are prepared by each nursing home at the beginning of the regular State inspection. This information is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure data accuracy. In addition, this information changes frequently as residents are discharged and admitted, or resident conditions change.

2. National database known as the Minimum Data Set (MDS) Repository

   The data for the quality measures come from the MDS Repository. The MDS is collected on regular intervals for every resident in a Medicare or Medicaid certified nursing home. Information is collected on the resident's health, physical functioning, mental status, and general well-being. These data are used by the nursing home to access the needs and develop a plan of care unique to each resident.

   Regulations require that a MDS assessment be performed at admission, quarterly, annually, and whenever the resident experiences a significant change in status. For residents in a Medicare Part A stay, the MDS is also used to determine the Medicare reimbursement rate. These assessments are performed on the 5th, 14th, 30th, 60th and 90th day of admission.

   All of this data is reported by the nursing homes themselves. It is reviewed by nursing home inspectors, but not formally audited to ensure that it is accurate. Every attempt is made to assure the accuracy and timeliness of this information. However, this information changes frequently as residents are discharged and admitted, or resident conditions change. We advise interpreting this information cautiously and supplementing it with information from the Ombudsman's office, the State Survey Agency, or other sources.

   Some MDS items used to calculate the quality measures consider the resident's condition during previous days prior to the assessment date. The following table provides these "observation" or "look back" time frames.

Signs of Nursing Home Abuse:

• Unexplained injuries or bruises
• Over or under medication
• Visible cuts, bruises, or welts
• Rapid weight loss or weight gain
• Dehydration, malnutrition, and bedsores
• Unsanitary living conditions
• Infections
• Broken bones
• Sudden death